Return & Exchange Policy

✅ Eligibility for Return or Exchange

To be eligible for a return or exchange:

• You must raise a request within 2 days of receiving the order.
• Items must be unused, unwashed, and in original condition.
• All tags and packaging must be intact.
• Only orders with valid proof of damage/defect are considered.
• Returns are accepted only for wrong or damaged products.

❌ Items Not Eligible for Return/Exchange

We do not accept returns or exchanges for:

• Worn or washed items
• Items without original tags or packaging
• Customized, branded, or altered products
• Size issues for wholesale orders (Please confirm size charts before ordering)

📩 How to Request a Return or Exchange

1. Email or WhatsApp us within 48 hours of delivery.
2. Share the Order ID, product details, clear photos of the defect/damage, and the reason.
3. Our team will review and confirm eligibility within 2 working days.

🔁 Conditions for Approval

• The issue must be genuine (wrong item, damage, or quality defect).
• Returns will be approved only if our QC team verifies the condition of the returned product.
• For exchanges, stock availability will be confirmed before approval.

⏳ Processing Time

• Approved returns/refunds: Processed within 7–10 business days.
• Exchanges: Shipped within 5–7 working days of product approval.

🚚 Shipping Costs

• If the error is on our side (wrong/damaged item): We'll cover return shipping.
• In all other cases, including rejections: Return shipping is to be paid by the buyer.

⚠️ Special Notes

• Slight color variation due to lighting/screen may not qualify as a defect.
• Zwankee reserves the right to deny any return that does not meet our policy terms.